What is not covered under the factory warranty?

Have more questions? Submit a request

With a factory warranty, we promise to address any issues with the product or even replace the product within a certain period if we deem it necessary. If something isn't right due to how it was made, you don't need to worry. This ensures that the product meets the expected quality.

However, it's important to note that not everything falls under the factory warranty. Often, defects and damages caused by external forces or improper usage are not covered by the warranty. Here is a list of what is not covered under the warranty:

  • Defects caused by pet behavior, such as biting, scratching, and similar activities.
  • Defects resulting from negligence or an accident, and/or use or maintenance other than indicated in the user manual.
  • Defects resulting from overload exceeding the maximum weight capacity.
  • Damage to the product due to normal wear and tear.
  • If you have made or authorized alterations or repairs without written permission from InnoPet or the seller.
  • Incorrect assembly or installation of third-party parts incompatible with the product.
  • Damage due to negligence, accidental damage, abnormal use, or insufficient care.
  • Improper storage/care of the product.
  • Damage to push handles or upholstery caused by normal daily use of the product.
  • Holes or tears in the tires.
  • Rust formation.
  • Damage resulting from improper use or failure to follow the user manual.
  • Damage resulting from repairs carried out by unauthorized individuals or incorrect disassembly of the product.
  • Transport damage (during air travel or other transportation): carefully inspect your InnoPet product after transportation by an airline (or other carrier), and if there is any damage, promptly file a claim with the carrier.
  • Customer dissatisfaction with the product regarding suitability, weight, functionality, color, or design.


It's important to always consider that obstacles can cause damage to your buggy. When going down a curb, tilt the buggy slightly towards you so that the front wheel lifts off the ground. Then push the buggy forward and let the rear wheels gently roll off the curb first. After that, you can place the front wheel back on the ground. Never bump your buggy against a curb, as this can cause damage to the wheel suspension and is not covered under the warranty! Buggies and bicycle trailers should be used on paved surfaces to prevent damage to, for example, the wheel suspension. Metal rims/parts require maintenance as they are not made of stainless steel. Consider walks on the beach where the buggy is exposed to salt and moisture. Proper maintenance extends the lifespan. Before folding your product, make sure all zippers are fully unzipped where possible. If not, excess tension can cause covers to tear. There is no warranty coverage in such cases.

Damage caused when tilting a bicycle trailer while cycling is not covered by the warranty. On straight paved roads, adhere to a speed limit of 16km/h on straight stretches and 5km/h on bends. Corners should be taken wide and slowly. If a corner is taken too short, there is a very high risk of the wheel getting stuck behind a kerb or driving into the verge, which increases the chances of overturning. Tilting a bicycle trailer behind an e-bike, speed bike or speed pedelec is also not covered by the warranty. This is because it is virtually impossible to keep to the 16km/h speed limit on straight stretches of road with these vehicles. For the safety of your pet, we do not recommend attaching a bike trailer to a motorised vehicle.

Articles in this section

Was this article helpful?
0 out of 0 found this helpful