How do I submit a warranty claim?

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How do I submit a warranty claim?

If you wish to file a warranty claim for your InnoPet® product, please follow the steps outlined below for a smooth resolution.

Step 1: Gather the required documents

To facilitate a prompt and effective handling of your warranty claim, you need to provide the following documents to the store:

  1. A copy of the purchase receipt indicating the purchase date.
  2. A photo or video showcasing the issue you are experiencing with the product.
  3. The product serial number, if available. Click here if you need help finding the product number.

Step 2: Fill in the warranty request form

Once you have collected the necessary documents, send them to us via the warranty request form.


Step 4: Await the resolution

After submitting your warranty claim, we will take the necessary steps to assess your claim. We will keep you informed about the progress and any further actions that need to be taken.

Please note that the warranty terms and conditions apply, and certain situations, such as damages caused by external factors or improper use, may not be covered under the warranty.


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