What can I do if my damage isn't covered by the warranty?

Have more questions? Submit a request

If you have damage that falls outside the scope of the warranty, there are still steps you can take:


Step 1: Contact our customer service

You can get in touch with our customer service through support@innopet.nl or directly via our help center to submit a request.


Step 2: Request for spare parts

We typically keep most spare parts for our products in stock. If you have damage that isn't covered by the warranty, these parts can often be purchased. When making your request, we will need the article number of the product. If you don't have that information, including a picture of the product will be sufficient.


Step 3: Calculate shipping costs

To provide you with the best assistance, we also require your address details. This will help us calculate the shipping costs for you.


Step 4: Making the Payment

After receiving your message, we will communicate the price (including shipping costs) and our bank details to you. Once we have received the payment, we will send the spare part to you.


Our customer service is here to assist you and guide you through these steps. Feel free to reach out to us so we can address your damage, even if it isn't covered by the warranty.

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