We understand how frustrating it can be to encounter an issue with a product from our brand. We want to assure you that your satisfaction is our priority, and we are here to assist you in resolving your concern. Here are the steps you can follow:
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Contact us: Contact us via the request form.
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Expect a response: After completing the request form, you can expect a response. This can range from an immediate solution to a request for more information about the problem so we can get a better understanding.
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We come up with a solution: We naturally assume that we can solve the problem with you. Your satisfaction is important to us, so we do our utmost to come up with a good solution for every complaint.
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Dispute Committee: In the unlikely event that an agreement cannot be reached, you might consider submitting your complaint to a dispute committee. This is an independent organization that handles disputes between consumers and businesses. Their decision will be respected and upheld.
We want to thank you for placing your trust in our brand and are ready to support you in resolving your complaint. Your satisfaction and experience with our product are of utmost importance to us.
Please note that in the case of a dispute, we apply Dutch law explicitly.