The factory warranty is transferable within the original term (24 months). The term does not restart upon transfer. A valid proof of the original purchase is required for transfer (a copy is accepted) and the serial/identification number must be present and legible. Without proof of purchase, we cannot determine the start date and the factory warranty does not apply.
Articles in this section
- What is covered under the factory warranty?
- My InnoPet product has damage, is this covered by warranty?
- Can I use the warranty as a second owner?
- How long is the warranty on my InnoPet product?
- What is not covered under the factory warranty?
- How do I submit a warranty claim?
- Do I have a warranty if I no longer have a proof of purchase/receipt?
- How is a warranty claim resolved?
- How to find the production number of my product?
- What can I do if my damage isn't covered by the warranty?